There is one huge oversight in analysis about Airlines. No one factors in the the fact that airlines fully lack what makes businesses successful.
Airlines, especially US carriers perfectly fail establish positive customer relations. Airlines do not respect flyers, flyers in turn don’t like airlines. There is no trust. Commerce is “hold your nose” and fly if you must.
Successful businesses are built on a corporate ethos of true care for clients, followed by clients loyalty and happiness to give our business.
Analysts examine every indicator when sobbing about airlines except the simple truth of what makes a business successful, customer care, and customer loyalty.
GENEVA – The global airline industry will face another harrowing year in 2010, with losses expected to reach $5.6 billion despite some recovery in passenger and cargo traffic, an industry group said Tuesday.
“2009 very quickly got much worse than we expected,” said IATA chief economist Brian Pearce.
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